Account Governance
Clear guidelines on terminating software subscriptions, returning POS equipment bundles, and managing consumer order cancellations.
Cancel Anytime: Store owners may cancel their DrycleanersFlow software subscription at any time directly through Admin > Settings > Billing.
Active Until Period End: Upon cancellation, your store retains full, unrestricted access to all POS, tracking, and customer management features until the end of your current prepaid billing cycle.
No Hidden Penalties: There are no early termination penalties or cancellation lock-in fees for Software-Only tiers.
Full Export Guarantee: Before or after cancellation, owners can export all customer records, order archives, price books, and financial transaction ledgers in standard CSV format.
90-Day Grace Period: Your store database and historical records are securely preserved for 90 days following subscription expiration, allowing you to reactivate your store seamlessly if needed.
Right to Erasure: Permanent deletion of store data can be requested at any time in compliance with GDPR, CCPA, and applicable data protection regulations.
Prior to Intake: Retail customers can cancel a pickup or delivery booking free of charge up until a driver is dispatched or the garments are marked as received at the plant.
Mid-Process Cancellation: Once garments have undergone sorting, spotting, or washing, cancellation is subject to charges for work already completed.
Same-Day Counter Orders: Walk-in counter tickets cancelled before processing begins are immediately voided and any paid deposit is refunded on the spot.
If you subscribed under a Hardware Bundle tier (POS tablet, thermal receipt printer, barcode reader), hardware must be shipped back within 14 business days of account termination.
DrycleanersFlow provides prepaid shipping return labels for all authorized hardware returns.
Failure to return hardware within 30 days of cancellation incurs an unreturned equipment charge equivalent to the fair depreciated value of the items.
To reactivate a cancelled store, simply sign in with your owner credentials and select an active subscription plan.
All your prior customers, garments, pricing catalogs, and timecard histories are instantly reconnected.
Our customer success engineers can assist with staff re-onboarding and scanner configuration at no additional fee.
The Modern Operating System for Garment Care
