DrycleanersFlow – Dry Cleaning & Laundry POS

DrycleanersFlow

Trust & Security

Privacy & Data Protection

We believe in absolute transparency. Learn how DrycleanersFlow collects, processes, encrypts, and protects your store records and customer profiles.

TLS 1.3 Encryption

In-Transit Security

AES-256 at Rest

Encrypted Storage

GDPR & CCPA

Compliant Architecture

100% Data Ownership

Export Anytime

DATA COLLECTION

1. Information We Collect

We strictly collect information necessary to process garment tickets, coordinate logistics, and secure your account.

Account & Business Data

Store name, operating addresses, business phone numbers, tax IDs, and authorized billing admin contact profiles.

Customer Profiles & Preferences

Customer full names, mobile numbers for SMS delivery updates, email invoices, and custom garment care preferences (e.g., starch levels, hang vs fold).

Fleet & Logistics Telemetry

Real-time GPS coordinates of courier delivery vehicles during active transit routes to compute live customer ETAs.

Hardware & Telemetry Logs

Scanner connection status, thermal printer ESC/POS handshakes, and diagnostic logs to ensure uninterrupted plant station operation.

PURPOSE OF USE

2. How We Use Your Data

All data is utilized to power core platform operations and provide a seamless dry cleaning workflow.

Order Processing & Lifecycle Tracking

Generating heat-seal barcode tags, grouping wash loads, updating conveyor assembly slots, and tracking turnaround milestones.

Automated Customer Notifications

Sending instantaneous order ready SMS tickets, digital pickup receipts, and contactless Apple Pay / Google Pay web links.

Owner Business Analytics

Aggregating store throughput, presser pieces-per-hour metrics, and multi-location revenue summaries exclusively for your eyes.

System Stability & Threat Prevention

Continuous real-time anomaly detection, encrypted session verification, and proactive DDoS protection.

THIRD PARTIES

3. Data Sharing & Sub-Processors

We do not sell, rent, or monetize your store data or customer lists to any third party or advertiser. Ever.

Payment Gateways (Stripe / Razorpay)

Direct tokenized payment processing. DrycleanersFlow never stores raw credit card numbers or CVV codes on our servers.

Messaging Infrastructure (Twilio / WhatsApp)

Encrypted relay channels to deliver instant order ready notifications and live courier dispatch alerts.

Cloud Database Architecture (Supabase / AWS)

SOC-2 Type II compliant PostgreSQL cloud infrastructure with automated redundant backups and regional data isolation.

Legal Compliance

We will only disclose records if strictly required by valid legal subpoena or regulatory authority.

SECURITY PROTOCOLS

4. Security Controls & Encryption

Enterprise-grade safeguards protect your business transactions and customer information 24/7.

End-to-End Encryption

All network communications are secured using TLS 1.3 encryption, and database volumes are encrypted at rest with AES-256.

Granular Role-Based Access Control (RBAC)

Strict permission walls prevent counter clerks, drivers, and pressers from accessing owner financial reports or billing records.

Immutable Audit Logging

Every critical system change, user access event, and order override is timestamped and recorded in non-repudiable audit logs.

OWNERSHIP

5. Your Rights & Data Portability

You own 100% of your business data, customer records, and transaction histories.

1-Click CSV Export

Download your complete customer database, order ledgers, and inventory catalog at any time directly from the admin panel.

Right to Rectification & Deletion (GDPR / CCPA)

Store owners and end-customers can submit formal requests to permanently erase, update, or restrict data profiles.

Zero Vendor Lock-in

If you ever choose to leave DrycleanersFlow, we provide your entire raw database export in standard JSON and CSV format.

GOVERNANCE

6. Privacy Governance & Contact

Have questions or need a Data Processing Agreement (DPA)? Our compliance team is here to assist.

Data Protection Officer (DPO)

Contact our dedicated compliance team directly at privacy@drycleanersflow.com for data requests or enterprise DPAs.

Policy Updates

Any updates to this policy are posted directly to this page with updated revision timestamps and prominent in-app notices.