Refund Policy

DrycleanersFlow provides cloud-based SaaS, POS systems, marketing tools, and payment integrations for dry cleaning, laundry, and laundromat businesses.

This policy covers both (a) business subscriptions paid by dry cleaners to DrycleanersFlow, and (b) consumer laundry service payment dispute standards facilitated through our platform.

Our refund procedures comply with applicable consumer protection guidelines, standard payment processor rules (Stripe, Razorpay, Airwallex), and local commercial regulations.

14-Day Money-Back Guarantee: New store subscriptions are eligible for a full refund within 14 calendar days of your initial paid signup if the platform does not meet operational requirements.

Post 14-Day Recurring Renewals: Monthly and annual recurring software subscription charges are non-refundable once the billing period has commenced.

Prorated Credits: If you choose to downgrade your subscription tier mid-cycle, any remaining unspent subscription fees are applied as account credits toward future billing cycles.

Hardware bundle returns are accepted within 30 days of delivery provided equipment (tablets, thermal printers, barcode scanners) is returned in original, undamaged packaging.

Defective hardware verified by our technical support team is replaced immediately with free expedited shipping.

Customer-damaged hardware resulting from liquid spills, unauthorized modifications, or improper power supply is not eligible for refund and incurs standard replacement fees.

Prepaid credits purchased for WhatsApp, SMS, and promotional marketing broadcasts are tied to your store balance ledger.

Unused messaging credits can be refunded to your original payment method upon written account closure request, minus payment gateway processor fees (approx 2-3%).

Dispatched messages that failed delivery due to carrier or Twilio telecommunication issues are automatically refunded back to your store credit wallet.

Service Guarantee: If a customer is unsatisfied with garment cleaning or pressing, dry cleaners may initiate a free re-clean or partial/full order refund through the POS terminal.

Garment Loss or Damage: In the rare event of lost or damaged items, cleaners are encouraged to utilize standard textile care fair-market compensation schedules based on item age and purchase receipts.

Refund Processing Times: Once approved, customer refunds issued to original credit cards or UPI accounts reflect within 5–7 business days according to the acquiring bank policies. Airwallex AUD card refunds typically reflect within 5–10 business days.

To request a SaaS subscription or hardware refund, email billing@drycleanersflow.com with your Store Name, Registered Email, and Invoice Number.

Our finance team reviews all refund requests within 2 business days and issues formal confirmation receipts.

For store-level customer dispute escalations, our platform support team is available 24/7 via the in-app help desk.